Managed IT Services
Managed IT That Helps Your Organization Run Smoothly
Your team cannot do their job if the network is slow, systems are down, or support is hard to reach. You need IT that just works — without having to manage it all yourself. NTS provides Managed IT Services for organizations across South Georgia, North Florida, and the Southeast, so you can stop firefighting and get back to running the business.
When IT is unreliable, everything slows down.
- Staff lose hours waiting on fixes or trying to solve problems on their own.
- Leaders worry about outages, security incidents, and surprise IT expenses.
- Inconsistent support leaves some locations or users feeling forgotten.
- Technical debt builds up and no one has time to plan ahead.
You Shouldn’t Have to Babysit Your IT
You didn’t get into your line of work to track tickets, chase vendors, or guess at what to do next with your technology. IT should quietly support the mission — not distract from it. Managed IT Services from NTS give you a clear partner to own the dayto-day IT load, while you stay focused on work.
A Local Team That Understands Your World
For over 25 years, NTS has helped organizations in the Southeast run their technology reliably, with security built into the way we operate.
- Serving Senior Living, healthcare, law firms, local governments, financial services, insurance, manufacturing, and EMCs.
- In-house Security Operations Center (SOC) and an annual SOC 2 Type II audit.
- Technical staff certified in the platforms and tools we support.
- Plain-language communication for both technical and non-technical leaders.
Get the Balance You’re Trying to Strike
You need IT that is secure without getting in the way, standardized without being rigid, and affordable without cutting corners.
Our role is to help you find that balance — and keep it as your organization grows and changes.
A Simple Plan to Get Your IT Under Control
Getting started with Managed IT Services should not be complicated. Here’s how we typically begin working with organizations like yours.
1.
Talk Through Where You Are Today
We start with a conversation about your locations, users, systems, and pain points. You tell us what is working, what isn’t, and where you’d like to be.
2.
Assess and Right-Size a Managed IT Plan
We review your environment and outline a Managed IT approach that fits your size, risk, and budget — fully managed, co-managed, or a mix.
3.
Onboard, Stabilize, and Communicate
We onboard users, document your environment, standardize tools, and begin proactive support — with regular check-ins so you always know what’s happening.
What’s Included in Managed IT Services
Every organization is a little different, but these are the core pieces most NTS Managed IT clients rely on.
Helpdesk & User Support
- Friendly, responsive support for your staff
- Remote and on-site help when needed
- Clear communication on tickets and next steps
- Support for common applications and day-to-day issues
Proactive Monitoring & Maintenance
- 24/7 monitoring of key systems
- Patch management for servers and workstations
- Health checks and capacity planning
- Standard tools across locations for visibility and control
Network & Infrastructure Management
- Firewall, switching, and Wi-Fi management
- VPN and remote access setup and support
- Coordination with Internet and other technology vendors
- Documented network diagrams and configurations
Microsoft 365 Management
- User provisioning and license management
- Baseline security settings for email and collaboration
- Support for Teams, SharePoint, and OneDrive
- Options for Microsoft 365 backup
Backup & Business Continuity
- Server and workstation backup solutions
- Monitoring of backup success and test restores
- Guidance on RTO/RPO expectations
- Alignment with your broader continuity planning
vCIO & IT Roadmapping
- Regular meetings with your leadership team
- Annual planning for upgrades and lifecycle
- Input for cyber insurance and compliance questions
- Clear next steps instead of reactive spending
What life looks like with — and without — the right IT partner.
Managed IT Services are not just about technology. They are about giving your staff and leadership the confidence to move forward without worrying what might break next.
With NTS as your guide
- Your staff know who to call and get help quickly.
- Leaders have a clear view of risks, priorities, and upcoming needs.
- Systems are patched, monitored, and documented.
- IT and cybersecurity work together instead of pulling in different directions.
- You have a plan for outages, growth, and new initiatives.
If nothing changes
- Outages and slow systems become “normal” and frustrate staff.
- Surprise expenses appear when something finally breaks.
- Basic tasks like user setup or access changes take too long.
- Security and compliance concerns linger in the background.
- Technology decisions are made reactively instead of strategically