IT & Security for Senior Living Operators

Protect residents.
Protect operations.
Be inspection-ready.

NTS helps senior living operators secure Microsoft 365, control staff and vendor access, monitor critical systems, and prove recoverability — whether we operate as your IT team or reinforce the one you already have. The goal is simple: protect residents, keep families informed, and show surveyors that you’re in control.

Reduce the odds that a single compromised mailbox or device becomes a care or survey problem. Clarify which staff, agency workers, and vendors can reach resident and billing data. Prove that systems you manage can be restored in time to continue care and communication.

Schedule an IT Risk Assessment Talk with an Engineer

female nurse reviews information on a tablet with an elderly female patient

Your guide for SEnior Living IT risk

One partner focused on the systems that support resident care.

We don’t replace your EHR, care, or billing platforms. Those stay with their vendors. NTS secures the surrounding environment — email, identities, endpoints, and networks — so it’s much harder for attackers or mistakes to turn an IT issue into a resident safety, billing, or inspection issue.

IT outages and access gaps become care issues fast.

In senior living, “IT problems” spill directly into resident safety, family communication, billing, medication tracking, state reporting, and survey results. A compromised email account or failed restore isn’t just downtime — it’s regulatory and reputational damage.

Compromised staff mailbox used to redirect billing or impersonate community staff. Former employees or agency nurses retaining access to systems with resident information. Shared workstations and shared inboxes with little or no audit trail. No tested recovery plan if ransomware hits scheduling, notes, or incident reporting.

Executive directors and compliance shouldn’t have to guess whether old accounts are still active, whether vendors can see more than they should, or whether a backup will actually restore resident-facing systems in time to continue care. You should be able to say, “We’ve secured the environment around our communities, and here’s the evidence leadership and surveyors have seen.”

NTS helps operators turn vague IT risk into a clear, defensible plan.

We work with single-site communities and regional operators that carry real accountability for resident care, family trust, and compliance. Your care and billing platforms support the work. NTS focuses on the users, devices, and networks you control that connect everything.

Our role is to translate technical controls into simple procedures and evidence that make sense to operations, compliance, and ownership — so everyone can see that your environment is being actively managed and improved

Why organizations choose NTS:

Security-first managed and co-managed IT built around care and community operations.
Optional in-house SOC for 24/7 monitoring, triage, and escalation.
Playbooks for mailbox takeover, billing fraud, and ransomware.
Quarterly access and continuity checks for systems your organization manages.
Evidence you can share with leadership, compliance, and surveyors.

About Us

A simple plan care teams and executives can understand.

You don’t have to rebuild everything at once. We start where you are, stabilize the environment around clinical systems, and then build a program you can stand behind.

1.
Assess where IT risk meets care and compliance

We document where you’re exposed today: Microsoft 365 posture, inbox compromise and billing fraud risk, staff and vendor access (especially high-turnover roles), backup and recovery posture for systems you manage, after-hours monitoring, and who is responsible during an incident. You get a plain-language risk map prioritized by resident impact and survey readiness.

2.
Stabilize & strengthen

We implement (or help your team implement) the controls that protect residents and operations: MFA and Conditional Access, phishing defense, disciplined onboarding/offboarding, data protection for resident and billing information, verified backups with timed restore tests, and incident playbooks focused on mailbox takeover, billing fraud, and ransomware.

3.
Operate & prove

We either stay in and run those controls for you, or co-manage them with your internal IT and operations leadership. That can include centralized log review, vulnerability scanning, SOC/SIEM correlation, quarterly access and continuity reviews, and reporting backed by evidence your leadership, compliance, and surveyors can actually use.

Start with a Senior Living IT Risk & Compliance Assessment

What NTS secures around your senior living systems.

Your EHR, care, and billing platforms are supported by their vendors. NTS focuses on the environment you manage — email, identities, endpoints, networks, and supporting services — where most incidents begin.

Microsoft 365 Hardening for Care Operations

We secure Outlook, Teams, SharePoint, and shared mailboxes so clinical staff, business office, and administrators can communicate without exposing billing info, resident information, or sensitive notes.

MFA and Conditional Access tuned for caregivers, agency staff, and leadership.
Safe Links and Safe Attachments to block credential theft and payment tampering.
Targeted phishing defense and awareness training designed for non-technical staff
Retention and audit logging aligned to inspection and regulatory expectations.

Continuity & Community Operations

We build and test recovery plans around what cannot go down: nurse call coordination, family communication, billing, incident reporting, and notes. This isn’t “the server is back up,” it’s “can we still provide care and communicate right now?”

Monitoring of sign-in activity, endpoints, and key systems (with optional SOC coverage).
Backup validation and timed restore tests for critical systems you manage.
Incident playbooks for mailbox takeover, billing fraud, and ransomware.
Patching and baseline enforcement across shared workstations and admin endpoints.

Access & Staff / Vendor Control

We tighten who can access resident information, billing systems, family contact lists, and internal communication tools — and keep that access current across high-turnover roles and agency staffing.

Structured onboarding/offboarding for employees, temps, agency staff, and partners.
Quarterly access reviews tied to job function, facility, and data sensitivity.
DLP and sensitivity labels for resident info, billing details, and incident documentation.
Guidance for secure sharing with families, clinicians, and regulators

Governance, Monitoring & Optional SOC

When leadership, corporate compliance, or surveyors ask, “Show us your controls and recovery plan,” you shouldn’t have to scramble. We help you maintain current proof with the option to add full SOC coverage.

Centralized evidence: access reviews, training, restore tests, and key policies.
Log collection and review across firewalls, endpoints, identity, and shared mailboxes.
Optional 24/7 SOC for correlation, enrichment, and escalation.
Executive reporting that ties IT risk to care continuity, billing, and resident trust.

Flexible by design

No two senior living operations are the same. Some need full IT operations support, including after-hours coverage. Others have internal IT and just need help with access cleanup, centralized logging, inspection binders, or 24/7 monitoring. Services are modular: NTS can operate as your managed IT team, augment your staff in specific areas (like firewall management, onboarding/offboarding, continuity testing, or SOC/SIEM correlation), or provide focused block-hour support for targeted projects. Scope and pricing are built around what you actually need.

What life looks like with — and without — a clear IT partner for your communities.

With NTS as your guide

You reduce the odds that a single incident disrupts care, billing, or communication.
Leadership can see that access and continuity for systems you manage are under control.
Surveyors and auditors receive clear, organized evidence of readiness and response.
Your team has playbooks for mailbox takeover, billing fraud, and ransomware.
You spend more time running communities and less time scrambling during incidents.

If nothing changes

Resident-facing systems can be disrupted by incidents that start in email or endpoints.
Former staff and vendors may retain access longer than anyone realizes.
Backups for systems you own may fail when you finally need them.
Each survey, audit, or incident becomes a scramble for documentation.
A single event can damage resident trust, family confidence, and your reputation with regulators.

Prefer a quick call?

Talk directly with an engineer about your environment, clinical systems, and what absolutely cannot go down.

Main Office

229-226-2110

What you’ll walk away with

A plain-language view of current security and continuity risk.
Recommendations mapped to clinical and financial impact.
Guidance you can share with leadership, compliance, or insurance.
Next steps your team can actually execute.

We’d love the chance to speak with you to show you how we can drastically relieve the stress that stems form your network’s security and streamline your processes to be ready for anything.

Protect residents. Protect operations. Be inspection-ready.